Customer Support
Limited Warranty Coverage
Insulet Corporation warrants to the original purchaser (“you”) that the Personal Diabetes Manager (the PDM”) will be free from defects in materials and workmanship, under normal use and conditions, for a period of four (4) years from the date of purchase. If Insulet Corporation determines that the PDM is defective during the warranty period, Insulet Corporation will either repair or replace, at its option, the PDM at no charge to you, subject to the conditions and exclusions stated herein. This Warranty applies only to new devices and, in the event the PDM is repaired or replaced, the warranty period shall not be extended.
Warranty Claim Procedure
You must notify Insulet Corporation of the claimed defect within the warranty period by writing or calling: Insulet Corporation, 9 Oak Park Drive, Bedford, Massachusetts 01730; Telephone: 800-591-3455 and Fax: 877-467-8538. The claim must include the date of purchase, model number,serial number, and a description of the claimed defect. Insulet Corporation's authorization must be obtained prior to returning the PDM. If authorized, the PDM must be properly packaged and returned to Insulet
Corporation. Insulet Corporation will pay all freight and transportation charges, where applicable, incurred in shipping a PDM to be repaired or replaced under this Warranty.
Conditions
Proof of Purchase in the form of a bill of sale or receipted invoice showing that the PDM is within the warranty period must be presented to obtain warranty service.
Exclusions
This Warranty covers only the original purchaser and cannot be transferred with sale, rental or other transfer of the PDM to any other person or entity.
THIS WARRANTY DOES NOT APPLY IF THE PDM HAS BEEN:
THIS WARRANTY DOES NOT APPLY IF THE PDM HAS BEEN:
- changed or modified by any person or entity other than Insulet Corporation;
- serviced or repaired by any person or entity other than Insulet Corporation;
- damaged by an act of God, misuse, abuse, negligence, accident, wear and tear, unreasonable use, or by other causes unrelated to defective materials or workmanship.
Miscellaneous
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. IN NO EVENT SHALL INSULET CORPORATION, ITS SUPPLIERS, OR ITS DISTRIBUTORS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE PDM. Some states do not allow limitation on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitations or exclusions may
not apply to you.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Warranty is valid only in the United States.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Warranty is valid only in the United States.
No Other Warranty
Unless modified in writing and signed by both parties, this Warranty is understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. No employee of Insulet Corporation or any other party is authorized to make any warranty in addition to those made in this Warranty.
