Privacy Policy

Your Personal Information is Important to Us 

Insulet Corporation respects the importance of your privacy. You have a right to make your own choices about how your Personal Information is used. We know that when you provide Personal Information to us you are showing your trust, and we take that seriously. Unless you otherwise provide your consent, Insulet Corporation will only use your Personal Information as we explain in this Privacy Policy.  

This Privacy Policy ("Privacy Policy") applies to all personally identifiable information collectively ("Personal Information") that is collected on the www.insulet.com (together with other websites operated by Insulet, the "Websites"). This Privacy Policy is not intended to, and should not be interpreted as, providing any greater privacy rights than the law that applies to you based on your physical location and residency. You may visit our country specific website at www.Omnipod.com to learn more on the processing of your Personal Information and the services provided by visiting them. The Privacy Policy also does not apply to any Protected Health Information ("PHI"). For information regarding our policies with respect to PHI, please see our HIPAA Privacy Notice

If you are a resident of the State of California, please see our California Privacy Rights page which applies to Personal Information of California Consumers collected online or otherwise. (Capitalized terms are defined in the linked policy.)  

Personal Information We Collect About You 

Personal Information includes information we can use to specifically identify you such as: 

  • personal details (e.g. name, date of birth); 

  • contact details (e.g. phone number, email address, postal address or mobile number); 

  • technical device information (e.g. the Internet Protocol address for your device or device identifier); 

  • Information you provide directly to Insulet via our Websites, via surveys or other communication platforms e.g., social media. You should ensure that you only provide necessary information relating to your specific request. 

We collect Personal Information from you from various sources: 
  • When you voluntarily choose to provide such information such as when you enter your Personal Information on our Websites or when you download and register or otherwise access an Insulet mobile application ("Application"). If you contact us, we may also keep a record of that contact. 

  • When you visit our Websites or make use of our Applications or other online offerings (collectively, the "Services") offered in our Websites, cookies might be placed in your computer. A cookie is a piece of information given to your web browser or device when you access the Services. You may review Insulet’s Cookie Policy, which contains information on how this Website uses cookies. 

Non-Identifiable Information/Aggregated Information:  

When you interact with Insulet Corporation through our Websites, we may receive and store certain personally non-identifiable information. We may store such information ourselves, or it may be included in Information bases owned and maintained by affiliates, agents or service providers of Insulet Corporation. We may use such information and pool it with other information to track, for example, the total number of visitors to our Websites, the number of visitors to each page of our Websites, the domain names of our visitors' Internet Service Providers (ISPs), technical mobile device Information such as device model and name, device operating system and version. It is important to note that no Personal Information is available or used in this process. 

Cookies:

In operating this website, we may use various technologies, including "cookies" and other tools. A cookie is a piece of information given to your web browser or device when you access the Services. Our cookies help provide additional functionality to the website and help us analyze its usage accurately. The use of cookies is a common practice adopted by most major sites to better serve their users. You may review Insulet’s Cookie Policy, which contains information on how we use cookies. 

How We Use and Disclose Your Personal Information 

Our purpose in collecting Personal Information about you is to: 

  • provide you with information which we believe interests you; 

  • effectively communicate with you; 

  • respond to your requests and inquiries; 

  • provide you with information on  our products and services; 

  • provide you with updates and options about our products and services; 

  • analyze our customers' experiences with our products and services, including the Services described above; and 

  • improve our products and services. 

  • We may share your personal information with other Insulet Affiliates, e.g. your browsing history on our website for business operations and marketing. 

When do we disclose your Personal Information with other Parties? 

Insulet Corporation may also process or disclose your Personal Information to third authorized parties if we believe that such disclosure is: 

  • required by law; 

  • necessary to fulfill the above purposes; 

  • necessary to implement and/or enforce our Terms of Use agreement; 

  • necessary to protect the rights, property or personal safety of another Insulet Corporation user, Website visitor, other users of the Services, or any member of the public; or 

  • In order to operate the Services, fulfill the purposes set out above or otherwise deliver a product or service, we may sometimes share your Personal Information with an affiliate, agent, service provider, distributor or other company in a business relationship with Insulet Corporation. When we use another company to perform a function of this nature, we endeavor to provide them only with the information that they need to perform their specific function and we instruct them to limit their use of the Personal Information accordingly. 

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets. Except as described in this Privacy Policy or permitted by law, we will not otherwise disclose your Personal Information to other companies without your consent. 

Third-Party Websites 

Insulet Corporation may offer certain Services through third-party websites or provide links to third-party websites for your convenience. These third-party websites are not under our control, and we are not responsible for the conduct of or content provided by third-party websites. Before disclosing your Personal Information on any other website, we advise you to examine the terms and conditions and privacy policy of each of those websites. For more information concerning links to third-party websites, see the Terms of Use applicable to the Services. Links to third-party websites do not constitute or imply an endorsement by Insulet Corporation. 

International Transfers 

It is possible that your Personal Information may be transferred across international borders including to countries that do not have laws providing specific protection for Personal Information or that have different legal rules on Personal Information protection.  

For residents of the EEA and UK: To ensure that transfers from the UK or EEA to countries not considered adequate by the European Commission, we have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your Information is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below. 

When We Will Contact You 

We may contact you at the email address, mail address, telephone number, usernames or other contact information which you supply us in order to provide you with information that you have chosen to receive and/or responses to your request(s). 

What Are Your Choices? 

You can use certain of the Services without providing any Personal Information. However, you may not be able to obtain certain products or services from Insulet Corporation. 

How do we keep your Personal Information Secure? 

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing. 

How can you exercise your rights? 

This section applies to residents in the EEA and the UK. 

We will keep your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations and regulators' expectations, as well as the amount of time necessary for us to maintain records for analysis and audit purposes. We may also retain records to investigate or defend potential legal claims and to deal with any complaints raised. We will not retain your personal information longer than is permitted by applicable law. 

You have certain rights regarding your Personal Information, subject to local law. These include the following rights to: 

  • access your personal information; 

  • rectify the information we hold about you; 

  • erase your personal information; 

  • restrict our use of your personal information; 

  • object to our use of your personal information as described above; 

  • receive your personal information in a usable electronic format and transmit it to a third party (right to Information portability). 

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Please note that we will likely require additional information from you in order to honour your requests. 

If you would like to discuss or exercise such rights, or if you have any complaints about our use of your personal information, please contact us using the details set out below. 

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to a Information protection authority, e.g. to the Information protection authority which is supervising the Insulet entity that services your country. A list of EU/ EEA Information protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.  

If you are a California resident, please refer to our California Privacy Rights page

Exclusions 

This Privacy Policy shall not apply to any unsolicited information you provide to Insulet Corporation through your use of the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All such Unsolicited Information shall be deemed to be non-confidential and Insulet Corporation shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution. 

Children's Privacy Policy  

Unless otherwise specified, the Services are intended for adult use in the United States of America. Per the US Children’s Online Privacy Protection Act (COPPA), no information should be submitted to or posted to any of the Services by users under 18 years of age without the consent of their parent or legal guardian. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information on any of the Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to Insulet Corporation through the use of any of the Services without the consent of their parent or legal guardian, you may contact us. If you have reason to believe that a child under the age of 13 has provided Personal Information to Insulet Corporation through the use of any of the Services without the consent of their parent or legal guardian, you may contact us and we will endeavor to delete that information from our records. 

California "Do Not Track" Disclosure 

In accordance with the California Online Privacy Protection Act (CalOPPA) Amendment of 2013, we inform you that Insulet Corporation does not respond to Do Not Track requests or signals at this time.  

Other Terms and Conditions 

Your access to and use of the Services are subject to our Terms of Use. If you are a customer, the collection, processing, use and disclosure of your PHI are governed by our HIPAA Privacy Notice

Accessing Your Personal Information 

If you would like to request the right to review and/or amend any Personal Information that you have previously submitted via the Websites, submit a request or contact our Privacy Officer, as specified below.  Additional information about requests that you may make is available at the link.   

What To Do If You Have a Problem or Question 

If Insulet Corporation becomes aware of any ongoing concerns or problems with the Services, we will take these issues seriously and work to address these concerns or problems when possible. If you have any further questions relating to our Privacy Policy, or if you have a problem or complaint, please contact us at: 

Insulet Corporation 
Attn: Privacy Officer 
100 Nagog Park 
Acton, MA 01720 
Email: privacy@insulet.com 
Toll-Free Phone: (866) 941-0155 

Effective Date: December 16, 2022