Your Personal Information is Important to Us
If you are a resident of the State of California, please see our California Privacy Rights page which applies to Personal Information of California Consumers collected online or otherwise. (Capitalized terms are defined in the linked policy.)
Personal Information We Collect About You
Personal Information includes information we can use to specifically identify you such as:
personal details (e.g. name, date of birth);
contact details (e.g. phone number, email address, postal address or mobile number);
technical device information (e.g. the Internet Protocol address for your device or device identifier);
Information you provide directly to Insulet via our Websites, via surveys or other communication platforms e.g., social media. You should ensure that you only provide necessary information relating to your specific request.
We collect Personal Information from you from various sources:
When you voluntarily choose to provide such information such as when you enter your Personal Information on our Websites or when you download and register or otherwise access an Insulet mobile application ("Application"). If you contact us, we may also keep a record of that contact.
Non-Identifiable Information/Aggregated Information:
When you interact with Insulet Corporation through our Websites, we may receive and store certain personally non-identifiable information. We may store such information ourselves, or it may be included in Information bases owned and maintained by affiliates, agents or service providers of Insulet Corporation. We may use such information and pool it with other information to track, for example, the total number of visitors to our Websites, the number of visitors to each page of our Websites, the domain names of our visitors' Internet Service Providers (ISPs), technical mobile device Information such as device model and name, device operating system and version. It is important to note that no Personal Information is available or used in this process.
How We Use and Disclose Your Personal Information
Our purpose in collecting Personal Information about you is to:
effectively communicate with you;
respond to your requests and inquiries;
provide you with information on our products and services;
provide you with updates and options about our products and services;
analyze our customers' experiences with our products and services, including the Services described above; and
improve our products and services.
We may share your personal information with other Insulet Affiliates, e.g. your browsing history on our website for business operations and marketing.
When do we disclose your Personal Information with other Parties?
Insulet Corporation may also process or disclose your Personal Information to third authorized parties if we believe that such disclosure is:
necessary to fulfill the above purposes;
necessary to protect the rights, property or personal safety of another Insulet Corporation user, Website visitor, other users of the Services, or any member of the public; or
In order to operate the Services, fulfill the purposes set out above or otherwise deliver a product or service, we may sometimes share your Personal Information with an affiliate, agent, service provider, distributor or other company in a business relationship with Insulet Corporation. When we use another company to perform a function of this nature, we endeavor to provide them only with the information that they need to perform their specific function and we instruct them to limit their use of the Personal Information accordingly.
It is possible that your Personal Information may be transferred across international borders including to countries that do not have laws providing specific protection for Personal Information or that have different legal rules on Personal Information protection.
For residents of the EEA and UK: To ensure that transfers from the UK or EEA to countries not considered adequate by the European Commission, we have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your Information is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.
When We Will Contact You
We may contact you at the email address, mail address, telephone number, usernames or other contact information which you supply us in order to provide you with information that you have chosen to receive and/or responses to your request(s).
What Are Your Choices?
You can use certain of the Services without providing any Personal Information. However, you may not be able to obtain certain products or services from Insulet Corporation.
How do we keep your Personal Information Secure?
We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.
How can you exercise your rights?
This section applies to residents in the EEA and the UK.
We will keep your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations and regulators' expectations, as well as the amount of time necessary for us to maintain records for analysis and audit purposes. We may also retain records to investigate or defend potential legal claims and to deal with any complaints raised. We will not retain your personal information longer than is permitted by applicable law.
You have certain rights regarding your Personal Information, subject to local law. These include the following rights to:
access your personal information;
rectify the information we hold about you;
erase your personal information;
restrict our use of your personal information;
object to our use of your personal information as described above;
We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Please note that we will likely require additional information from you in order to honour your requests.
If you would like to discuss or exercise such rights, or if you have any complaints about our use of your personal information, please contact us using the details set out below.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to a Information protection authority, e.g. to the Information protection authority which is supervising the Insulet entity that services your country. A list of EU/ EEA Information protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
If you are a California resident, please refer to our California Privacy Rights page.
California "Do Not Track" Disclosure
In accordance with the California Online Privacy Protection Act (CalOPPA) Amendment of 2013, we inform you that Insulet Corporation does not respond to Do Not Track requests or signals at this time.
Other Terms and Conditions
Accessing Your Personal Information
If you would like to request the right to review and/or amend any Personal Information that you have previously submitted via the Websites, submit a request or contact our Privacy Officer, as specified below. Additional information about requests that you may make is available at the link.
What To Do If You Have a Problem or Question
Attn: Privacy Officer
100 Nagog Park
Acton, MA 01720
Email: [email protected]
Toll-Free Phone: (866) 941-0155
Effective Date: December 16, 2022